Cogensia is committed to improving customer loyalty and CRM program performance. We bring the skills, capabilities, and experience to assess and analyze the value of customer loyalty initiatives, both new and existing.

Satisfaction Indicator

Customer_Satisfaction_Indicator-1CSI provides a way for business owners to track guest satisfaction, monitor employee and location performance, and troubleshoot customer problems quickly and efficiently. CSI is easy to use and helps business owners and managers know their customers by location, generate guest insight, lower customer satisfaction costs, and measure loyalty program performance.

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